Vijayalakshmi is keen to provide its customers with a high level of customer service, so as to ensure the complete satisfaction of all of them. In the unlikely event that you as the customer are unsatisfied with the product received from VIJAYALAKSHMI, you may contact the VIJAYALAKSHMI TEAM with your complaints/ feedbacks at firstname.lastname@example.org. We will ensure that we revert to you at the earliest, with a satisfactory resolution of your grievance.
Goods once sold cannot be taken back or exchanged unless found to be eligible for exchange or return at the discretion of VIJAYALAKSHMI as detailed below.
I HAVE RECEIVED A FAULTY ITEM.
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered differs from what you had reasonably expected, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within seven (7) days from the date of delivery.
On receipt, in case it is noticed that the external packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, you may either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery indicating the nature of damage or tampering that you observe. Customer should also lodge a proper complaint with the local office of the courier agency, so that VIJAYALAKSHMI may address the same, so as to avoid such occurrences in future.
In case a product is received in damaged condition or, with manufacturing defect, or a wrong product has been received, kindly contact VIJAYALAKSHMI at email@example.com, within twenty four hours of receipt of product.
VIJAYALAKSHMI is NOT Liable to pay the return shipment charges.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
Mode of Refund: Only by Credit return
Kindly note that credits against the Customer’s credit card account normally takes three (3) business days (seven days (7) in case of COD) to be processed after receiving and examining the product. Thereafter, the corresponding bank of the customer may take about two (2) business days from the date of Vijayalakshmi processing the same, to show the said credits on the customer's accounts. Customer may check the credits in their next credit card statement.
Cancellation or Changes to Orders
Since your order is processed as quickly as possible, in case it has been shipped we will be unable to modify or cancel your order once it is received in our system. In case of any queries do contact our Vijayalakshmi Customer Support Team between 10:30 AM to 8:30 PM IST at +9180-41312541or e-mail us at firstname.lastname@example.org.
G.K. Arcade 125-1-18, Ashoka Pillar Rd,
1st Block Jayanagar, Bangalore 560011.
Ph: 080- 26574341 / 41312541