Vijayalakshmi is keen to provide its customers with a high level of customer service, so as to ensure the complete satisfaction of all of them. In the unlikely event that you as the customer are unsatisfied with the product received from VIJAYALAKSHMI, you may contact the VIJAYALAKSHMI TEAM with your complaints/ feedbacks at [email protected]. We will ensure that we revert to you at the earliest, with a satisfactory resolution of your grievance.
Goods once sold cannot be taken back or exchanged unless found to be eligible for exchange or return at the discretion of VIJAYALAKSHMI as detailed below.
- Vijayalakshmi strongly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual ones.
- All color options offered on the net is to provide our customers the available choices at Vijayalakshmi Silks.
- It is practically impossible for Vijayalakshmi to replicate exact colors of the Sarees as seen on your monitor. As the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
- We at Vijayalakshmi hope to clarify and ascertain that every customer is aware of this genuine problem that Vijayalakshmi faces.
- Our effort will be to meet your expectations constantly and thus avoid any misunderstanding through our online venture
I HAVE RECEIVED A FAULTY ITEM.
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered differs from what you had reasonably expected, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within seven (7) days from the date of delivery.
On receipt, in case it is noticed that the external packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, you may either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery indicating the nature of damage or tampering that you observe. Customer should also lodge a proper complaint with the local office of the courier agency, so that VIJAYALAKSHMI may address the same, so as to avoid such occurrences in future.
In case a product is received in damaged condition or, with manufacturing defect, or a wrong product has been received, kindly contact VIJAYALAKSHMI at [email protected], within twenty four hours of receipt of product.
VIJAYALAKSHMI is NOT Liable to pay the return shipment charges.
- You will receive an e-mail notification upon the completion of return processing.
- In case of any queries do contact our Vijayalakshmi Customer Support Team between 10:30 AM to 8:30 PM IST at +919448444455 or e-mail us at [email protected]
Please allow 10 to 12 business days for us to receive and process your return or exchange.
- Vijayalakshmi shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately. Provided that the customer has fulfilled all its obligations as stated under the Return policy. (needs to be reworded)
- In case the original product is no longer available, the customer may be requested to select an alternate product. This shall be sent to by Vijayalakshmi for free.
- Apart from the above Vijayalakshmi is under no obligation to accept any returns or provide any replacements or exchange or credit. Vijayalakshmi has the sole discretion to assess each case separately, and shall take necessary action at its discretion.
Mode of Refund: Only by Credit return
Kindly note that credits against the Customer’s credit card account normally takes three (3) business days (seven days (7) in case of COD) to be processed after receiving and examining the product. Thereafter, the corresponding bank of the customer may take about two (2) business days from the date of Vijayalakshmi processing the same, to show the said credits on the customer's accounts. Customer may check the credits in their next credit card statement.
Cancellation or Changes to Orders
Since your order is processed as quickly as possible, in case it has been shipped we will be unable to modify or cancel your order once it is received in our system. In case of any queries do contact our Vijayalakshmi Customer Support Team between 10:30 AM to 8:30 PM IST at +9180-41312541or e-mail us at [email protected]
G.K. Arcade 125-1-18, Ashoka Pillar Rd,
1st Block Jayanagar, Bangalore 560011.
Ph: 080- 26574341 / 41312541