Frequently Asked Questions

Once you have logged in using your account id and password, click on ‘My Account'; your account details will appear on the page called “Customer Info”, you can add/edit the information in the fields and save this information by clicking the “Update your Account” button. You can view/edit your billing/shipping addresses from the “Addresses” link next to the “Customer Info” link.

You can reset your password in two ways:

1. Just log into your account, and then:

• Go to ‘My Account'
• Click on ‘Change Password'
• Enter all your necessary details (old & new password) and then click on ‘Save Your Password' button. Your password is changed.

2. If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the Forgot Password link in the login page to reset a new password. If this new password doesn't work, please contact Customer Support.

You will receive an order acknowledgement mail from us within 24 hours from the time of order authorization. In case you have not received the order please contact our customer care team at [email protected]

Since each product of ours is unique it would be difficult for us to replicate them with same colour and design. But if we can replicate the same design we will intimate you on this

After login in to your account, on the left side of the page you can see the option of Orders. Click on it and you will see the list of orders you have made with us. You can then click to the specific order and see its status and all other details like order number date of order placed, product and quantity, value, billing and shipping addresses. If the items are shipped, you can see the shipment tracking number and URL to track the shipment.

Right now we do not have the option of Cash On Delivery.

We accept all master & visa both Indian, International & American Express. Every card has a 16 digit no. and a 3 digit CVV no. Vijayalakshmi Silks & our payment gateway partners are certified with SSL licence to protect your card information.

Yes, In case your order doesn’t get through from the payment gateway you can always call our customer service to place your order.

You will be intimated by an E-Mail as soon as your order has been dispatched. The E-mail will contain Courier Bill Number, Expected date of dispatch, Expected Date of delivery, contact information of the logistics partner, shipping address. Always keep note of your order number.

As soon as your order is confirmed you will receive an order no. and a confirmation by mail. It will also consist your product details and the shipping address provided by you.

We currently deliver all the cities across India, if in case shipping pin code is not mentioned in any of our zone cart please contact our customer service representative and we will make arrangement for the product to be delivered at your door step or nearest pick point.

Please find below the countries we ship to. The shipping charges are based on the weight of the package and the destination address. Before placing the order you can even check the approximate rate for a designated address. Therefore the purchase will be charged according to the country chosen to ship.

United States of America

Australia

United Kingdom

South Africa

Singapore

Mauritius

Malaysia

Dubai

In the order confirmation mail sent to you by us, will contain a link where you will be able to track your purchase order.

Customer service team are available between 10:30 AM to 8:30 PM IST in case of any query please write back to us at [email protected]